[MACEP] Fw: [DTAC] DVD/CD drive problem

[Roseanna_Juhola at Santiam.k12.or.us]

Hello All,

Here is a puzzling query from a colleague on my ESD Tech list. Thought some
of you might have some ideas.

I'm sure it's a Windows Laptop, as that's the standard in this particular
district.

TIA,

Roseanna


Roseanna Juhola
Networking and Technology Support
Santiam Canyon School District 129J
Mill City, OR  97360
(503) 897-2368  #25
roseanna_juhola at santiam.k12.or.us



Has anyone had a similar problem to this? I have a fairly new laptop
computer with DVD/CD drive that will not play DVD's. It has DVD decoder
software installed and all the neccessary other software to make it work.
However, when a DVD is played, I get a black screen like it's working, but
no picture, and the sound works! Sometimes I get the error message of
"create overlay failed, please lower your screen resolution or color depth
and try again." I've tried that many times, but to no avail. Any
suggestions? I've read numerous online knowledge bases from Microsoft to
Sonic to HP with no resolution.
thanks, Pat_______________________________________________