[MACEP] Help Desk Software

[Aust, Rod]

We also use and highly recommend TrackIT.  It is very flexible.  We were
able to tie it into our customer billing system to bill back services.
We also attached it to web based dashboards so that managers can see
over due items, total open tickets, how long tickets are open, and a lot
of other metrics.  We also created a customer satisfaction web survey
that automatically sends out a survey to end users once their ticket is
closed.  Numara has recently added this functionality as an optional
module.  

 

Rod Aust

Chief Information Officer

Willamette Education Service District

(503) 385-4795

 

________________________________

From: macep-bounces at macep.net [mailto:macep-bounces at macep.net] On Behalf
Of Chris Hayden
Sent: Thursday, October 12, 2006 12:05 PM
To: macep at macep.net
Subject: RE: [MACEP] Help Desk Software

 

We did some extensive research on this issue and found that TrackIT
<http://www.numarasoftware.com>  from numara software excellent for not
only Help Desk, but also for asset management and, BONUS, for tracking
staff professional development.

 

Cheers

Chris Hayden

 

Director, Information Services
Auckland Grammar School
Private Bag 99930
Newmarket
Auckland

<http://www.ags.school.nz>www.ags.school.nz

<http://www.grammar.net.nz>www.grammar.net.nz

<http://www.tt4tt.org>www.tt4tt.org

________________________________

 

 

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	Harney ESD uses BridgeTrak for Web from Kemma Software.

	 

	Leona Blasingame, MCP

	Technology Coordinator

	Harney ESD

	541-573-4825

	 

	
________________________________


	From: macep-bounces at macep.net [mailto:macep-bounces at macep.net]
On Behalf Of Pamela Leland
	Sent: Wednesday, October 11, 2006 2:21 PM
	To: macep at macep.net
	Subject: [MACEP] Help Desk Software

	We are looking for new HelpDesk software to help us manage user
technical support issues (easy, web interface, easy, searchable, easy to
administer, easy).  Does anyone have recommendations (good or bad) for a
possible solution?
	
	TIA,
	
	Pam Leland
	Instructional Technology Specialist
	Beaverton School District
	IT Department
	503.591.4441

	
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